Customs & Taxes
If your order is being delivered outside the United Kingdom, it may be subject to customs duties, import taxes, VAT, handling fees and other charges imposed by your destination country.
These charges are not included in the prices displayed on our website and are the responsibility of the customer.
We recommend checking with your local customs authority before placing your order to understand what charges may apply.
Orders Outside the UK
For all non-UK orders:
- VAT is not charged by us at checkout.
- Your local authorities or postal operator may collect VAT, customs duties and handling fees before delivery.
- Charges vary by country and order value.
- Sheldrick Trading Limited has no control over these charges and does not receive any portion of them.
European Union Orders
Products shipped from the United Kingdom to EU member states are supplied exclusive of VAT. Customers may therefore be required to pay VAT at their local rate, together with any applicable customs duties and carrier handling charges before delivery.
For orders with a value exceeding €150, additional customs duties may apply. Requirements vary between EU member states, and customers are encouraged to check with their local tax or customs authority for further information.
Important Notice for EU Customers
Pursuant to European Union regulations effective from 1 July 2026, all orders shipped from the United Kingdom to EU member states are subject to a mandatory flat-rate customs duty of €3 per unique product category contained within an order.
This charge is collected by your local postal or customs operator during transit and is separate from any applicable VAT, customs duties, import handling fees or carrier processing charges that may also be payable before delivery can be completed.
Customs Delays
International orders are subject to customs clearance procedures which may occasionally cause delays beyond our control.
Delivery estimates are not guaranteed, and customs processing times vary by country. Sheldrick Trading Limited is not responsible for delays caused by customs authorities or local postal operators.
Refused or Unclaimed Parcels
If customs duties, taxes or other import charges are not paid and a parcel is refused, abandoned or returned to us, we reserve the right to deduct:
- Return shipping costs;
- Customs charges;
- Carrier fees; and
- Any other expenses incurred
from any refund due.
Frequently Asked Questions
Will I have to pay customs charges?
If your order is delivered outside the United Kingdom, you may be required to pay customs duties, VAT, import taxes or carrier handling fees. These charges vary by country and order value.
Who collects these charges?
Customs duties and taxes are collected by your local customs authority or postal operator. Sheldrick Trading Limited does not collect or receive these charges.
Why is my parcel taking longer than expected?
International deliveries are subject to customs clearance procedures and local postal services, which may occasionally cause delays.
What happens if I refuse to pay customs charges?
If a parcel is refused and returned to us, we may deduct return shipping costs, customs charges and other associated expenses from any refund due.
Where can I find more information?
Please contact your local customs authority or postal operator for information about duties, taxes and fees applicable in your country.
Need Help?
If you have any questions regarding international orders, please contact sing the form below.
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