Delivery & Shipping

Thank you for supporting the Sheldrick Wildlife Trust through your purchase. Every order helps support wildlife conservation.

 

Dispatch times

We aim to dispatch all orders within five working days. Once your order has been dispatched, you will receive a confirmation email. For international orders, this will include your tracking information.

Delivery charges are shown at checkout before you pay.

 

UK delivery

Orders within the United Kingdom are generally sent using Royal Mail 48 or an equivalent service. UK deliveries are not tracked in transit, but are scanned on delivery to confirm they have arrived. Royal Mail aims to deliver to most UK addresses within two working days of dispatch.

 

International delivery

International orders are typically delivered within 7–10 working days of dispatch, depending on your location and local postal services. During busy periods, including Christmas, international deliveries may be delayed by up to four weeks.

All international orders are sent with tracking. Please allow a little time for tracking updates to appear after dispatch.

 

International orders

Orders delivered outside the United Kingdom may be subject to customs duties, import VAT, local taxes and other charges imposed by the destination country. These charges are not included in the prices shown at checkout and, where applicable, are the customer's responsibility.

For EU orders, certain new customs charges introduced in 2026 are handled through our delivery arrangements and are not collected separately from customers on delivery. However, EU customers remain responsible for applicable import VAT and any other customs or local delivery charges.

We strongly encourage international customers to check with their local tax or customs authority before placing an order if they are unsure what charges may apply.

Please read our Customs and Taxes page before ordering for further information.

 

Refused or uncollected parcels

If you refuse delivery or fail to collect your parcel because you do not wish to pay applicable import charges, it may be returned to us, delayed or abandoned by the carrier or customs authority.

Refusing delivery does not automatically guarantee a refund. Please see our Returns, Refunds and Exchanges page for further information.

 

Delays

Delivery times are estimates and we cannot guarantee delivery dates. Delays may occasionally occur due to factors outside our control, including:

  • customs clearance;
  • postal service disruptions;
  • severe weather; and
  • high seasonal demand.

 

Lost or damaged parcels

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible – ideally within 28 days of your dispatch confirmation email. Please include:

  • your order number;
  • your full name; and
  • photographs of any damage, where applicable.

We will investigate with the delivery provider and resolve the issue as quickly as possible. For more on faulty or damaged items, see Returns, Refunds and Exchanges.

 

Need help?

If you have any questions about your order or delivery, please contact us using the form below.

Thank you for supporting the work of the Sheldrick Wildlife Trust.

Contact Us