Terms of Service
ABOUT US
This website is operated by Sheldrick Trading Limited ("we", "us" and "our"). Sheldrick Trading Limited is a wholly owned subsidiary of Sheldrick Wildlife Trust UK and directs maximum distributable profits to the charity annually.
Sheldrick Wildlife Trust UK is a registered charity in England and Wales (Charity Number 1103836).
Registered Office:
1 Oak Place, Rosier Business Park
Coneyhurst Road
Billingshurst
West Sussex RH14 9DE
United Kingdom
All purchases made through shop.sheldrickwildlifetrust.org are contracts with Sheldrick Trading Limited.
ACCEPTANCE OF THESE TERMS
By accessing this website and/or purchasing products from us, you agree to be bound by these Terms of Service and any policies referenced within them, including our Privacy Policy, Cookie Policy, Shipping & Delivery page, Customs & Taxes page, and Returns, Exchanges & Refunds page
We reserve the right to amend these Terms from time to time by updating this page.
PRODUCTS
Product descriptions, photographs and colours are provided for illustrative purposes only. Actual products may vary slightly from those shown.
All products are subject to availability. We reserve the right to discontinue or withdraw products from sale without notice.
PLACING AN ORDER
When you place an order through our website, you are making an offer to purchase products from us.
A contract between you and Sheldrick Trading Limited is formed only when we send you an order confirmation email accepting your order.
If we are unable to accept your order, we will notify you and refund any payment received.
PRICE AND PAYMENT
Prices displayed on the website are shown in the selected currency.
VAT is included where applicable for UK orders.
Customers ordering outside the United Kingdom are responsible for any taxes, customs duties, VAT, import charges or other fees imposed by their destination country.
Payment must be made before goods are dispatched.
We accept payment through approved payment providers, including Shopify Payments.
DELIVERY
We aim to dispatch orders within five working days of accepting your order.
Delivery times shown on our website are estimates only and are not guaranteed.
UK orders are generally sent using Royal Mail Tracked 48 or an equivalent service.
International orders are typically delivered within 7–10 working days from dispatch, although delays may occur due to customs procedures, postal services or periods of high demand.
Further information regarding delivery and shipping can be found on our Delivery & Shipping page.
INTERNATIONAL ORDERS, CUSTOMS AND TAXES
Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, VAT, handling fees and other charges imposed by the destination country.
These charges are not included in the prices displayed on our website and are the sole responsibility of the customer.
Customers are responsible for checking any import restrictions, customs requirements and applicable taxes before placing an order.
Products supplied to customers outside the United Kingdom are generally sold exclusive of VAT.
Pursuant to European Union regulations effective from 1 July 2026, orders shipped from the United Kingdom to European Union member states may be subject to a mandatory flat-rate customs duty of €3 per unique product category contained within an order, together with any applicable VAT, customs duties, import handling fees and carrier processing charges.
Such charges are collected by local customs authorities or postal operators and are outside our control.
Further information can be found on our Customs & Taxes page.
CUSTOMS DELAYS
International shipments are subject to customs clearance procedures and local postal services.
We are not responsible for delays caused by customs authorities, postal operators or events beyond our reasonable control.
LOST OR DAMAGED PRODUCTS
If products arrive damaged or are lost in transit, please contact us as soon as reasonably possible.
We will investigate such issues with the relevant carrier and, where appropriate, provide a replacement, repair or refund in accordance with your statutory rights.
Further information regarding replacements, exchanges and refunds can be found on our Returns, Exchanges & Refunds page.
YOUR RIGHT TO CANCEL
Consumers have statutory rights to withdraw from purchases within applicable cooling-off periods.
If you are purchasing as a consumer, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. You may exercise your right of withdrawal by email at support@sheldrickwildlifetrust.org or by using our Cancel or Withdraw Your Order page.
Further information regarding cancellations, returns, exchanges and refunds, including any applicable exclusions, can be found on our Returns, Exchanges & Refunds page.
Nothing in these Terms affects your statutory rights.
FAULTY OR INCORRECT GOODS
Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality.
If goods are faulty, damaged or not as described, please contact us and we will arrange a replacement, repair or refund in accordance with your legal rights.
REFUSED OR RETURNED SHIPMENTS
If customs duties, taxes or other import charges are not paid and a shipment is refused, abandoned or returned to us, we reserve the right to deduct return shipping costs, customs charges, carrier fees and other expenses incurred from any refund due.
PROHIBITED USES
You must not use the website:
- for any unlawful purpose;
- to transmit viruses or malicious code;
- to interfere with the operation or security of the website;
- to infringe intellectual property rights;
- to collect or misuse personal information relating to others.
We reserve the right to terminate access to the website for breaches of these Terms.
INTELLECTUAL PROPERTY
All content on this website, including text, photographs, graphics, logos and other materials, is owned by or licensed to Sheldrick Trading Limited or Sheldrick Wildlife Trust UK and may not be reproduced without prior written consent.
OUR LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights you have under the Consumer Rights Act 2015.
Subject to the above, we are responsible only for losses which are reasonably foreseeable as a result of our breach of these Terms.
We are not liable for indirect or consequential losses, loss of profit, loss of business or losses arising from delays caused by customs authorities, postal operators or circumstances beyond our reasonable control.
Products supplied by us are intended for domestic and private use only.
PRIVACY AND COOKIES
Information regarding how we collect and process personal data is set out in our Privacy Policy.
Information regarding our use of cookies is set out in our Cookie Policy.
GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
CONTACT US
Email: support@sheldrickwildlifetrust.org
Telephone: +44 (0)1372 378321
Address:
Sheldrick Trading Limited
1 Oak Place, Rosier Business Park
Coneyhurst Road
Billingshurst
RH14 9DE
United Kingdom
Your statutory rights are unaffected by these Terms of Service.