Terms of Service


This website is operated by Sheldrick Trading Limited, a wholly owned subsidiary of The David Sheldrick Wildlife Trust, which directs maximum profits to the charity annually. Throughout the site, the terms “we”, “us” and “our” refer to Sheldrick Trading Limited and The David Sheldrick Wildlife Trust. Sheldrick Trading Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.


The David Sheldrick Wildlife Trust (known as Sheldrick Wildlife Trust) is a registered charity in England and Wales: Charity Number 1103836.

Sheldrick Trading Limited is a wholly owned subsidiary of the Sheldrick Wildlife Trust, which annually directs maximum profits to the Sheldrick Wildlife Trust. All commercial transactions on this site are handled by Sheldrick Trading Limited.

Address: 2nd Floor, 3 Bridge Street, Leatherhead, KT22 8BL, United Kingdom


You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.


We do use ‘cookies' to help improve the service to our customers and to assist with the shopping process. Cookies are pieces of information that are stored by your hard drive and used for record keeping purposes. We use cookies to make visiting and using our site easier. They help us to save you from needing to type in certain information several times over (such as your e-mail address, or the delivery address you have previously used for an order) so that your visit to our site can be quicker and more convenient. However we never save confidential information like passwords or credit card information. Cookies can also help us see which parts of our site are the most or least popular and thereby help us to improve our customers' shopping experience. Most web browsers automatically accept cookies. However you can usually change your browser option to prevent cookies being accepted if you so wish.

We use ‘cookies' to help us to improve the service to our customers and particularly to ease the shopping process for you- for further information about cookies see above. In an effort to offer you the best-and most current-shopping opportunities, we may contact you with news about our products, services and events.


To make a purchase, browse our online store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we require to complete your order.

We take payments by all major credit and debit cards and by PayPal. Our default currency is GBP£ and your order will be processed in this currency unless you have chosen an alternate currency. The alternate currencies in which you can shop on our store can be found using the currency selector tool at the top of every page of the online store. If you are shopping from outside of the UK or you choose to complete your purchase using a currency offered by our online store that is not the currency of your chosen payment method, your credit card company will convert the transaction to your own currency.

All orders for delivery in the UK are subject to VAT, which is included in the price.

For orders delivered outside of the UK, VAT is not charged by us on the products. You are responsible for any customs/duty/VAT charges that maybe payable within your country at the point of delivery of the products ordered from our site. It is your responsibility to check with your local tax authority what charges you might be liable to pay on delivery of your order. Sheldrick Trading Limited is not liable for these charges and in placing an order for delivery outside of the UK you are accepting responsibility to meet any customs/duty/VAT charges imposed on your products.


Goods purchased on this Site will be bound by the UK Terms of Sale in this Clause.

If you order any products from the Site, then our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and refund any amount you have paid for your order. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Products may be unavailable. Where items are temporarily unavailable for any reason, this will be indicated on our website. Please note that we may withdraw items from sale in the event we run out of stock or for any other reason and we may do so at any time and without notice.


For physical products ordered, the costs of delivery will be as displayed to you on our Site.

We will deliver any products you order to you as soon as reasonably possible and unless we agree otherwise with you, within 30 days after the day on which we accept your order, unless the delivery company is unable to make delivery at the address you provided when you completed your order. Details on our Delivery process can be found here.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

We will use third party mail services, including Royal Mail, Whistl and on occasions other couriers to deliver products to you.

If after a failed delivery to you, you do not re-arrange delivery or collect your order from a delivery depot the courier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, the courier is unable to contact you or re-arrange delivery or collection we may end the contract.

We need certain information from you so that we can supply the products to you, for example, your name and address and payment card information. You will be required to input this information on the Site when purchasing any products. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any costs incurred by us that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend or cancel supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.

Orders dispatched overseas, being all orders placed for delivery to countries other than the UK, may be subject to customs charges. Payment of customs charges is your responsibility and we advise you to check with your local customs office in advance of ordering to ascertain if and what import taxes and charges you might be liable to incur on any products you intend to order from our UK shop.


Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract;

(b) If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

For any products bought on our website you have a legal right to change your mind within 14 days and receive a refund.

Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.


To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call us on +44(0) 1372 378 321 or write to us at support@sheldrickwildlifetrust.org. Please provide your name, address, order details including order number and, where available, your phone number and email address.

If you end the contract for any reason after products have been dispatched to you or after you have received them, you must return them to us. You must post them back to us at 2nd Floor, 3 Bridge Street, Leatherhead, KT22 8BL, or (if they are not suitable for posting) allow us to collect them from you. You will be responsible for returning the products back to us and must ensure the products are secure and adequately protected for the journey back. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

We will pay the costs of return only if:

(a) The products are faulty or misdescribed;

(b) You are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

If you are entitled to a refund, we will refund you the price you paid for the products (and where applicable including delivery costs), by the method you used for payment. However, if you are returning the goods as you have simply changed your mind we may make deductions from the price, to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

We will make any refunds due to you as soon as possible. If we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, within 14 days from the day on which you provide us with evidence that you have sent the product back to us. Our refund policy can be found here


We may end the contract for a product at any time by writing to you if:

(a) You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or

(b) You do not, within a reasonable time, allow us to deliver the products to you.

If there is a problem with a product

If you have any questions or concerns about a product, please contact us by telephone on +44(0) 1372 378 321 or in writing to support@sheldrickwildlifetrust.org

We are under a legal duty to supply products that are in conformity with this contract. See the section below for a summary of your key legal rights in relation to products. Nothing in these terms will affect your legal rights.


Summary of your key legal rights for goods purchased from the UK Trust

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.


If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you.


The price of products, which only includes VAT on orders placed in the UK and/or for delivery to a UK address, will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of products advised to you is correct.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

We accept payment by most major providers of debit and credit cards, and via PayPal, via Shopify Payments. You must pay for the products before we dispatch them.

If you think an invoice or order confirmation is wrong please contact us promptly to let us know.


We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our site will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the site for indefinite periods of time or close the site at any time, without notice to you. You expressly agree that your use of, or inability to use, the site is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Sheldrick Trading Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by English Law. Both you and the Sheldrick Trading Limited irrevocably submit to the non-exclusive jurisdiction of the English courts.


You can review the most current version of the Terms of Service at any time at this page.

Your statutory rights are unaffected by these terms of service.

Our Terms of Service apply to all orders placed with us.

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